Caveat Emptor not enough with Oceania

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Mar 11, 2015
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#1
First problem is that this cruise line isn't honest in their advertising. Specifically they have Pitcairn Island as a stop (not scenic cruising) on their Chile to Tahiti cruise. They don't tell you that they have never actually landed a passenger there in the three years they have had this listed. When they parked offshore and some islanders offered to take us to their island in a longboat, we were told we weren't allowed to go ashore. My complaint letter was answered with "Captain's discretion". In their brochures the possibility on not landing is never mentioned.

Another Oceania trick is selling you their airline tickets . You do not know the routing until maybe 50 or 60 days before the cruise. This is within the "no-refund" 90 days. We requested Tahiti to Honolulu which should have been a 5:50 non-stop on Hawaiian Air. Oceania routed us through LAX: 9 hours there, 5 hours waiting and 6 to HNL. Since I was with my 92 year old friend we called and requested our $1100 airfare returned., Oceania said OK but would charge us a $900 penalty! We didn't go to Hawaii as you might have figured - easier to make a seperate trip.

So avoid the anxiety deceit and dishonesty vcruise on some other line.
 
Likes: Grant Ritchie
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bodega3

Guest
#2
Oceania and other cruise lines offer two ways of booking airline tickets through them. One is to let them pick the flights and the other is to pay a deviation fee and you pick the flights. This isn't new and as Oceania states on their website, they recommend you working with a travel agent, who would have assisted you with all this. There is no dishonesty or deceit involved, just that you were not aware of your options. If you handle your own arrangements, not using a professional, there are many little nuances that you can miss, just as in any DIY project.
 
Likes: Grant Ritchie
Mar 11, 2015
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#3
Thanks for you thoughhs...
Oceania stated when we tried to cancel that they never used Hawaiian Air. If we were aware that all they used were worn-out (broiken seats) always loate Air Tahiti Nui we would not have ever thought of paying them for air-travel. This was not know by Americvan Discount Cuises (travel agent to you) and never communicated when they took our money - not until it was non-refeundable.

I normally do independent travel and have done so for 50 years including working for the airlines. A passenger should not have to a lot of reserarch to trust a cruuise company.

The deciet and dishonesty referred to the phoney Cruise stop. The air nonsense is merely disreputable.
 
B

bodega3

Guest
#4
I have never heard of the cruise company your booked with, but if they handled your arrangements, they should have provided you with your options of booking your air. It is them, not the cruise line that you should be upset with. If presented with the options in booking air and you decided not to pay the deviation fee, then the flights are what they booked based on contract, how many seats are available for the number of passengers from the same departure airport to handled transfers.

As for that island stop. Any port of call can be changed, limited, restricted by the Captain.
 
Likes: Grant Ritchie
Sep 22, 2014
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#5
ear Frank

I'm sorry for your difficulties with Oceania, especially considering I'm a top tier cruiser with NCL and have been looking forward to trying Oceania (and Regent 7 Seas) since their recent merger with NCL.

That said, I can't tell from your post whether you are just "venting" (venting is a good thing) or whether you are asking for help and advice on resolving or rectifying problems you encountered with Oceania.

If you're venting, I'm delighted Elliott's Forums have been able to provide a shoulder to lean on and a caring ear to listen to your troubles.

If you are looking for advice on redress of greviences, I would suggest the following steps.
1. Take a deep breath and force your intellect to take over.

2. Post the exact wording of the brochure (or internet link) used by Oceania which you believe created a false itinerary. (Assuming Pitcairn is a tender port, rough seas, surf or weather are always a deciding factor on any cruise line. I've booked cruises on NCL & RCI that have been unable to land at their own private islands half the times. Regarding the idea of having local natives take you ashore might violate the local tourist/visa laws and/or be dangerous to your personal safety)

3. Your complaint regarding air transport is not uncommon. It's one of the reasons I always book my own transport to and from cruises. (I'm uncertain from your post whether you live in Hawaii and were returning home after the cruise or whether you live on the mainland and were trying to set up a post cruise vacation in Hawaii.)

4. When you think you're ready to appeal Oceania's initial response, make sure everything is in writting (no phone calls).
You will find Elliott Corporate Contacts Info: http://elliott.org/contacts/oceania/

Primary contact
Victor Gonzalez
Executive vice president of passenger services
VGonzalez@oceaniacruises.com /* */

Secondary contact
Bob Binder
President
BBinder@oceaniacruises.com /* */

Chief executive (*)
Frank Del Rio
Pres. and CEO of NCL Holdings
fdelrio@NCL.com

I'll look for your follow up post, so we can continue to be of assistance.

John
 
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Likes: Grant Ritchie
Mar 11, 2015
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#6
I have never heard of the cruise company your booked with, but if they handled your arrangements, they should have provided you with your options of booking your air. It is them, not the cruise line that you should be upset with. If presented with the options in booking air and you decided not to pay the deviation fee, then the flights are what they booked based on contract, how many seats are available for the number of passengers from the same departure airport to handled transfers.

As for that island stop. Any port of call can be changed, limited, restricted by the Captain.
Dear Frank

I'm sorry for your difficulties with Oceania, especially considering I'm a top tier cruiser with NCL and have been looking forward to trying Oceania (and Regent 7 Seas) since their recent merger with NCL.

That said, I can't tell from your post whether you are just "venting" (venting is a good thing) or whether you are asking for help and advice on resolving or rectifying problems you encountered with Oceania.

If you're venting, I'm delighted Elliott's Forums have been able to provide a shoulder to lean on and a caring ear to listen to your troubles.

If you are looking for advice on redress of greviences, I would suggest the following steps.
1. Take a deep breath and force your intellect to take over.

2. Post the exact wording of the brochure (or internet link) used by Oceania which you believe created a false itinerary. (Assuming Pitcairn is a tender port, rough seas, surf or weather are always a deciding factor on any cruise line. I've booked cruises on NCL & RCI that have been unable to land at their own private islands half the times. Regarding the idea of having local natives take you ashore might violate the local tourist/visa laws and/or be dangerous to your personal safety)

3. Your complaint regarding air transport is not uncommon. It's one of the reasons I always book my own transport to and from cruises. (I'm uncertain from your post whether you live in Hawaii and were returning home after the cruise or whether you live on the mainland and were trying to set up a post cruise vacation in Hawaii.)

4. When you think you're ready to appeal Oceania's initial response, make sure everything is in writting (no phone calls).
You will find Elliott Corporate Contacts Info: http://elliott.org/contacts/oceania/

Primary contact
Victor Gonzalez
Executive vice president of passenger services
VGonzalez@oceaniacruises.com /* */

Secondary contact
Bob Binder
President
BBinder@oceaniacruises.com /* */

Chief executive (*)
Frank Del Rio
Chairman and CEO of Prestige Cruise Holdings
11340 Blondo St
Omaha, NE 68164
delrio@prestigecruiseholdings.com /* */

I'll look for your follow up post, so we can continue to be of assistance.

John
 
Sep 22, 2014
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#7
Frank
This reply post of yours seems to only quote my post and that of another poster but does not appear to have any verbiage offered by yourself. Did you forget to type in your reply?


John
 
Likes: JVillegirl541
Mar 11, 2015
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#8
Dear Frank

I'm sorry for your difficulties with Oceania, especially considering I'm a top tier cruiser with NCL and have been looking forward to trying Oceania (and Regent 7 Seas) since their recent merger with NCL.

That said, I can't tell from your post whether you are just "venting" (venting is a good thing) or whether you are asking for help and advice on resolving or rectifying problems you encountered with Oceania.

If you're venting, I'm delighted Elliott's Forums have been able to provide a shoulder to lean on and a caring ear to listen to your troubles.

If you are looking for advice on redress of greviences, I would suggest the following steps.
1. Take a deep breath and force your intellect to take over.

2. Post the exact wording of the brochure (or internet link) used by Oceania which you believe created a false itinerary. (Assuming Pitcairn is a tender port, rough seas, surf or weather are always a deciding factor on any cruise line. I've booked cruises on NCL & RCI that have been unable to land at their own private islands half the times. Regarding the idea of having local natives take you ashore might violate the local tourist/visa laws and/or be dangerous to your personal safety)

3. Your complaint regarding air transport is not uncommon. It's one of the reasons I always book my own transport to and from cruises. (I'm uncertain from your post whether you live in Hawaii and were returning home after the cruise or whether you live on the mainland and were trying to set up a post cruise vacation in Hawaii.)

4. When you think you're ready to appeal Oceania's initial response, make sure everything is in writting (no phone calls).
You will find Elliott Corporate Contacts Info: http://elliott.org/contacts/oceania/

Primary contact
Victor Gonzalez
Executive vice president of passenger services
VGonzalez@oceaniacruises.com /* */

Secondary contact
Bob Binder
President
BBinder@oceaniacruises.com /* */

Chief executive (*)
Frank Del Rio
Chairman and CEO of Prestige Cruise Holdings
11340 Blondo St
Omaha, NE 68164
delrio@prestigecruiseholdings.com /* */

I'll look for your follow up post, so we can continue to be of assistance.

John
Dear Frank

I'm sorry for your difficulties with Oceania, especially considering I'm a top tier cruiser with NCL and have been looking forward to trying Oceania (and Regent 7 Seas) since their recent merger with NCL.

That said, I can't tell from your post whether you are just "venting" (venting is a good thing) or whether you are asking for help and advice on resolving or rectifying problems you encountered with Oceania.

If you're venting, I'm delighted Elliott's Forums have been able to provide a shoulder to lean on and a caring ear to listen to your troubles.

If you are looking for advice on redress of greviences, I would suggest the following steps.
1. Take a deep breath and force your intellect to take over.

2. Post the exact wording of the brochure (or internet link) used by Oceania which you believe created a false itinerary. (Assuming Pitcairn is a tender port, rough seas, surf or weather are always a deciding factor on any cruise line. I've booked cruises on NCL & RCI that have been unable to land at their own private islands half the times. Regarding the idea of having local natives take you ashore might violate the local tourist/visa laws and/or be dangerous to your personal safety)

3. Your complaint regarding air transport is not uncommon. It's one of the reasons I always book my own transport to and from cruises. (I'm uncertain from your post whether you live in Hawaii and were returning home after the cruise or whether you live on the mainland and were trying to set up a post cruise vacation in Hawaii.)

4. When you think you're ready to appeal Oceania's initial response, make sure everything is in writting (no phone calls).
You will find Elliott Corporate Contacts Info: http://elliott.org/contacts/oceania/

Primary contact
Victor Gonzalez
Executive vice president of passenger services
VGonzalez@oceaniacruises.com /* */

Secondary contact
Bob Binder
President
BBinder@oceaniacruises.com /* */

Chief executive (*)
Frank Del Rio
Chairman and CEO of Prestige Cruise Holdings
11340 Blondo St
Omaha, NE 68164
delrio@prestigecruiseholdings.com /* */

I'll look for your follow up post, so we can continue to be of assistance.

John
 
Sep 22, 2014
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#9
Frank
You are not posting any of your own thoughts or ideas.

I think it's because you are clicking on the "Quote" button.

Intead click on the "Reply" button and then type in your reply ideas or statements in the box at the bottom and then click on "Post Reply"

John
 
Likes: Grant Ritchie
Mar 11, 2015
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#10
Responding to NCL fan...
It's not easy when you "arrive" at a given cruise line. NCL has the good dock at Cozumel ask remember. Oceania, despite my bad experience, is different the the RCL, Celebrity, Princess crowd. They are more expensive to start, have really good beef, good free drink parties (not just cheap champagne) but on the other hand have no "dressy" nights at all. My friend and I think that not even 10% of the men had even a tie. This included New Year's Eve!

A pathetic duty free shop without liquor, figs or eye-drop. You needed to see the Doctor to get eye-drop ($145). Also two open smoking areas on the pool deck which allowed cigars! Also an annoying buffet where you have to ask for every item and often explain (like what a taco is).

So check out whether you in. Personally I think Celebrity is ahead i
 
Mar 11, 2015
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#11
Frank
You are not posting any of your own thoughts or ideas.

I think it's because you are clicking on the "Quote" button.

Intead click on the "Reply" button and then type in your reply ideas or statements in the box at the bottom and then click on "Post Reply"

John
Thanks John - it's not my favorite intuitive website. I thought I was responding to the NCL person and I think I only wrote to myself. I'll try a few moire vtimes then i'm out-of-touch fore a month.
 

JVillegirl541

Verified Member
Nov 21, 2014
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#12
Thanks John - it's not my favorite intuitive website. I thought I was responding to the NCL person and I think I only wrote to myself. I'll try a few moire vtimes then i'm out-of-touch fore a month.
Mr Morris, there is no "NCL Person" on this forumn. Just advocates that want to assist you in solving your issue.

PS: though we do have an Advocate who is a frequent cruiser on NCL :)
 
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Mar 11, 2015
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#13
There was a message to mine from someone who liked NCL. I couldn't fiond it.
Thanks again for the addresses at Oceania but I think since they have responded I don't need the basic thoughts.

Frank
 
Dec 26, 2014
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#14
For future reference, the one thing to understand about all cruise lines regarding their air - they specialize in cruises and not air. They offer air as a courtesy, but they don't look at the best routing, specific airline, etc, unless you pay for an air deviation/customization. This is the only way you can guarantee your preferred flights/airline/routing.
 
Mar 11, 2015
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#15
For future reference, the one thing to understand about all cruise lines regarding their air - they specialize in cruises and not air. They offer air as a courtesy, but they don't look at the best routing, specific airline, etc, unless you pay for an air deviation/customization. This is the only way you can guarantee your preferred flights/airline/routing.
Thanks for your thoughts. The problem was they wouldn't or couldn't tell us the routing until it was non-refundable. They claim to have an in-house air operation.
If we weren't trusting people we should have cancelled the air 91 days in advance and retrieved our $1100 when we still could.
Neither American Discount Ceruises nor Oceania disclosed that they didn't use Hawaiian Airlines. or we could deviate in any way. Condidering their callousness in the matter, I guess we are lucky they didn't route us via Sierra Leonec with a three day layover in Ebolaville.
 

johnbaker

Verified Member
Oct 2, 2014
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#16
I think the answer here is to not use American Discount Cruises in the future. I don't know any TA that recommends that you use / purchase the cruise line's air package simply because you have no control over the routing or the airline plus its normally more expensive than booking on your own. (I'm sure a TA will now pop up and prove me wrong).
In short... I think its time for you to find someone else to book your cruises.