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Can someone please help me understand Comcast's logic about this billing issue?

Discussion in 'Comcast' started by thecentury303, Nov 30, 2017.

  1. thecentury303

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    That is easy for you who live in the US to say. I would have done it in a heartbeat if both me and my friend are still in the US.

    However, now that we live outside the US, there are a lot of uncertainty that could go horribly the wrong way. As I mentioned, my friend currently live in a rural area, it is normal to not be able to contact him for months. If the police could not reach him, what would happen? If the communication was cut during the investigation, what would happen? etc.

    So you think I am asking too much from Comcast to provide one single piece of evidence that the account was opened under my name, before officially accusing my friend of crime (and create a huge burden on him)?
     
    #41
  2. sas80

    Staff Member Advocate

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    I think Comcast believes you were complicit in the opening of the account, and that is why they are not helping you.

    Have you tried calling Comcast/emailing Comcast and asking for a copy of the contract, and/or any document showing your signature, in reference to account #24588? You don't need to tell them there is a dispute going on, just simply ask for the document(s), plain and simple and see what they say.

    You can learn what documents you may need to request (the technical name they use to refer to them) by calling and pretending to be a new customer looking to set up service and, at the appropriate time, asking when your signature will be required, and on what document(s) that will be.

    I dont know about visa stuff. If you open an identity theft and the police are unable to speak with your friend to resolve it, if he reapplies for a visa the situation may show up. I would think you could determine that by referencing visa information.
     
    #42
  3. sas80

    Staff Member Advocate

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    Well then, let it go if it's too much to deal with.

    Am I wrong in wondering if this credit ding/issue might affect your ability to re obtain a visa to come back to the US?

    your friend should have straightened this out asap. when the 'documents were never received by comcast', in the effort to change name on the account, he should have cancelled the account and opened a new one in his OWN name.

    your friend committed the crime of identity theft and has left you holding the bag
     
    #43
  4. Neil

    Neil Moderator
    Staff Member Advocate

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    Put yourself in Comcast’s place- they had no issue with this account until the last bill. Now suddenly Joe Smith says “this was never my account”.

    How do they know YOU are who you say you are? They don’t.

    That’s why I do not see a way out of this without filing a police report - that’s the only way to prove who YOU are and that you truly never did open the account.

    You have a quagmire that I can’t see getting fixed unless you prove to them you are who you say you are and file a police report.

    Have you used our contacts as I suggested to write to Comcast Executives?

    This would be an interesting case for our writers(although I think it might be a Case Dismissed story because you won’t file a report) to look into but you need to be willing to disclose your real name and your friends for a story. Are you willing to do that and have it publicized on the internet?
     
    #44
    sas80 likes this.
  5. sas80

    Staff Member Advocate

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    you could always say to Comcast/ask - if I fax/email a pdf of my drivers license, will you pull the original contract and compare signatures and let me know what you think, do they match?
     
    #45
    Neil likes this.
  6. ADM

    ADM

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    The account being in your name is no accident. I know you say it was impossible for him to have your SSN but it could be much easier than you realize. I have a theory. You opened your own account in 2012 and he opened his (in your name) in 2014. Since both of you were international students could there have been an immigration/visa issue preventing him from securing a Comcast account in his own name? Just because he had been in the U.S. longer than you doesn't mean he couldn't have run into that or other issues. His credit might have gone downhill and he needed your info in order to get cable. He may have thought it was no big deal because he intended to pay the bill and he never thought it would affect you adversely. As for trying to get the account moved into his name it's possible he did make an attempt but whatever kept him from doing so in the first place was still a problem. He figured he would keep paying the bills (which you say he did) and everything would be fine. I'm not surprised that he apologized profusely and paid the $37 promptly. In his mind he really didn't think what he was doing was truly wrong because he never considered it identity theft in the malevolent sense.

    Here's a real life example with some similarities. There is a dental office and one of the assistants had access to the money. She was running a little short on cash and needed a loan for a short while. She volunteered to be the one who made the daily deposits. The same person "borrowed" money from the cash deposit and paid it back in full a few days or a week later. She got caught because it took her longer and longer to pay it back. Even though she always repaid the money it was still stealing because he/she had no right to any of that money at any time. The dental office wasn't her own interest-free personal bank. But she didn't think of it that way, much like your friend doesn't think what he did was identity theft.
     
    #46
    Carrie Livingston likes this.
  7. jsn55

    Staff Member Advocate

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    You have two choices: continue to deny that your ID was stolen by your friend and keep trying to get ComCast to cooperate with you, or just walk away and hope that your credit report will not reflect any negativity. There really aren't any other paths. ComCast is not going to handle the situation the way you want them to, they are going to handle the situation per their policies and procedures. The choice is yours.
     
    #47
    Neil likes this.
  8. joycexyz

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    Absolutely! Comcast didn't just make up a name. The "friend" must have done this and then denied responsibility. This so-called friend must pay ASAP. That'll be the end of it. And ditch the friend.
     
    #48

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