I made a reservation to pick up a car at the Hertz Great Neck, NY location on February 6, 2021. I only needed the car for 2 days and wasn’t really worried about the car type or specifics. I was a little surprised that they gave me a 2-year-old Nissan Sentra with plenty of minor damage to the body, but again, the cosmetics weren’t a concern of mine for the 2 day rental. The manager took cell phone video/pics as I was standing there. After getting in the car with my daughter we noticed a chip in the windshield and acknowledged with the manager who said “that’s why I took pictures so that you won’t be charged for anything you didn’t do”. I very very naively thought that would suffice. In all honesty, had I done a quick Google search, I would’ve noticed the reviews for this location are anything but favorable. But as they say, “hindsight is 20/20”. Fast forward to when I brought the car back, the manager is now blaming me for the windshield damage and refuses to close out the rental contract until I make a fraudulent insurance claim through my credit card company which I refuse to take part of. Now they will not give me my deposit, continuously bill me $100 per day (which I stopped through my bank after the first charge), and are threatening to take further action at my expense of the car is not returned via automated calls. I have made several calls to customer service to which I’m always told that they’re unable to assist me until the manager closes the contract. I have now sent emails and made multiple calls to no avail. I have photos documenting the preexisting damage prior to me taking the car. I need this resolved ASAP in a way that does not require me committing a federal crime by making a fraudulent insurance claim. Any help or guidance is appreciated.