Beltmann Movers / North American Van Lines - Denied Claim

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May 11, 2018
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#21
The sales rep said he can't provide any details of insurance coverage. So at this point I had 100% coverage but no details as to specifics. I'm going to keep plugging away at this to see if they even provided me with disclosure on insurance coverage. The sales rep said in an email that he did not.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,989
12,233
113
New York
www.promalvacations.com
#22
If they cannot provide you with any disclaimer that tells you the insurance is null and void if you pack our own boxes - I would file a complaint with the Attorney General in your state. If you had known the insurance wouldn't cover what you packed I would imagine that you would have let them pack, wouldn't you?

You must show them proof of the damages, though.
 

mmb

Verified Member
Jan 20, 2015
792
882
93
#23
If you have a commissioner of insurance in your state, that might be a more direct approach.
Years ago a mover changed his mind about me owing him more money /after the move had been complete, but before my items came out of storage for delivery / when I mentioned contacting the FL Insurance Commisioner of my own behalf.
I always thought he def did not want anyone looking at his records. It was a matter of a ‘math mistake’ he made and then wanted to correct after the fact of the move. We had a contract, not an estimate and I felt like it was possible that he mistake had been deliberate, in order to get the contract for the move.
 
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jsn55

Verified Member
Dec 26, 2014
6,393
6,453
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San Francisco
#24
I'm confused ... what does the Insurance Commissioner have to do with movers? Are you referring to the Attorney General or some other regulatory entity?
 
Oct 10, 2015
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#25
Unfortunately it seems to me that you did not pack the glassware properly. The box has to be strong enough to support the weight of other boxes and objects stacked on top without deforming enough to allow the contents to get crushed. Also, padding depending on kind has a limit on how much it can be compressed before it stops providing cushioning. Thus the requirement of a few full inches of extra space on all sides of fragile objects inside the box.

For fragile objects the purpose of padding is to keep the items more or less centered in the box and not touching each other if more than one. The object is not supposed to accept any pressure from outside the box. Some kinds of fragile objects require a frame (sometimes the box and styrofoam the object came in) to prevent jostling damage to protruding trim or even handles, and that entire frame packed in a box with extra inches of space on all sides.
 
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May 11, 2018
10
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#26
They sold me full coverage insurance and disclosed terms of the insurance after the move when a claim was filed. I can't find where I signed any type of acknowledgement of insurance specifics, so I had no way to mitigate damages before they happened.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,989
12,233
113
New York
www.promalvacations.com
#27
They sold me full coverage insurance and disclosed terms of the insurance after the move when a claim was filed. I can't find where I signed any type of acknowledgement of insurance specifics, so I had no way to mitigate damages before they happened.
If they still have not provided any proof of you paperwork saying they had to pack the items- you should file a complaint with your Consumer Affairs Department, the State Attorney General and your state insurance commissioner. Have you done that yet?
 
May 11, 2018
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#28
Not yet. I'm trying to follow Elliott's rules and find upper tier contacts but they are a privately held company. No luck so far on higher up the chain than my sales rep and the claims adjuster.
 

Carrie Livingston

Moderator
Staff Member
Advocate
Jan 6, 2015
700
725
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St Louis
#29
Since you have been unable to get in touch with a higher up at Beltmann I would suggest contacting their parent company, North American Van Lines.

Our company contacts are located here. If you would like to post your email prior to sending we can definitely take a look and see if there is anything that might need to be added or subtracted.
 
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