I moved from Dallas to North Carolina last June which cost nearly $7,000 and I selected $100,000 in insurance using Beltmann Movers of Dallas / North American Van Lines. Most of my Waterford crystal was broken. I had packed it myself very carefully (3rd long distance move). I was told I had 9 months to file a claim, which I did right before the 9 month mark and included photos. A claim was submitted and was denied, they said 1) because I didn't mark any boxes as damaged when movers were here and the 2) another response was that they don't cover what they don't pack. They delivered 100+ boxes and the boxes weren't damaged -- it was the contents. It is correct that the boxes were not flagged as damaged upon receipt in North Carolina since they stacked the boxes in a large storage area and I discovered the damage only when I uncrated the Waterford; the crystal was very clearly marked as fragile with large labels and heavy boxes were stacked on top of them. The damage was to the contents, not the box. My sales rep and his assistant were unable to help and could not provide any other contacts for appeals. Beltmann is a private company so I am having difficulty finding other contacts for appeals. North American Van Lines handled the claims. I've read the forum and used a very respectful request for assistance, I'm not sure how to find other contacts. Any assistance appreciated.