Due to unemployment I fell behind on my car loan in 2017. My loan eventually went into repo status with my bank. I continued to make regular and extra payments to bring my loan current. On April 4, 2018 the repo was put on a 10 business day hold until because I was almost caught up, On April 24, 2018 I called my bank to make a payment on my car loan for an agreed amount. The bank rep told my on a recorded line that the amount due was less that what I had planned to pay and if I paid that amount today (April 24) that my loan would be brought current including the repo fees. I was excited about that because on April 4 the rep said its possible something can be done about the repo fees. And just to be sure I asked the rep to confirm that the lesser amount that she quoted to bring my loan current was correct. I even asked what happened to the repo fee and the rep replied that their isn't a fee on my account, and She confirmed to me that what she quoted was correct and I could start making my regular bi-weekly payments online (I wasn't able to do this while my loan was in repo status) beginning May 1, 2018 directly from my online bank account. So I made the payment that day and my regular payment on May 1, 2018 with no problems. Then when I attempted make my 2nd bi-weekly payment on May 14, 2018 I discovered that an additional amount was required and I couldn't make the online payment. So I called my bank and was told that even though my loan is no longer in repo status I still have to pay the repo fee. So since May 14, I've been trying to get my bank to honor what was quoted to me on a recorded line. I've been told several times that a manager would call me to discuss the matter. I received two calls but I was working and couldn't take the call but I did call the manager who left a voice mail and different phone from the usual. Everytime I call the rep promises that a manager will call within 72 hours but no manager has called me since Mid May. My last call was from my banks collections department (June 4 2018) and the rep made the same promises about a manager call and every rep I've talked to after April 24 said that the rep on that day made a mistake. But I don't believe that. I believe she quoted what was in the system on April 24, then someone went back into the system and re-instated the repo fee, probably so they could get a bonus. Also I was told any lesser amount I pay on my loan would be applied to the repo fees and not my loan so I haven't made a payment since May 1, 2018 and now I'm receiving delinquent notices from my bank. So I wan't to know is there any legal recourse to make the back honor what was quoted to me? Isn't an agreed recorded phone just as valid as a written document?