AT&T Keeps deducting money from my account 3 months after closing!!

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May 15, 2017
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#1
Please help. I closed my AT&T internet account on 2/13/17 and returned the modem. I have contacted AT&T multiple times and keep getting told my account has been closed and the money I have been charged and automatically deducted from my checking account will be returned to me in ten business days and nothing HAPPENS! I have been charged $65 for three months and it is driving my crazy that the customer service representatives are outright LIARS. I have the names of the representatives and I even have my cancellation number. What more do I need to do to get my money back and not get charged without having to close my bank account! I still want my money back!
 
Jan 6, 2015
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#3
At this point I would appeal to Customer Care at AT&T since the charges are ongoing and have yet to be refunded.

You can click on our Company Contacts link (top of this page) to find their contacts. Send a brief, respectful email to the Primary Contact who is Carmen P. Nava, summarizing your experience and ask for assistance with the bank drafts.

Remember to thank him/her for his/her time and consideration.

Wait at least two weeks for a reply ...
 

jsn55

Verified Member
Dec 26, 2014
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#6
Take a deep breath, Kathleen, and remember that you're dealing with a company that can't walk and chew gum at the same time. It's just incompetence. Follow VoR's instructions. Remember that the person reading your letter did not cause your problem. I would also contact your bank and instruct them to stop paying ATT. I just cancelled my landline and am anticipating problems with continuing credit card charges ... if ATT actually stops billing my card, I'll be astonished.
 
Sep 19, 2015
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#7
Go to your bank branch and there is usually a form to fill out to cancel automatic withdrawals. This way the bank is also on notice and they cannot honor the request. I had to do this and once I filled out the form it was over.