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AT&T Keeps deducting money from my account 3 months after closing!!

Discussion in 'AT&T' started by Kathleen M, May 15, 2017.

  1. Kathleen M

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    Please help. I closed my AT&T internet account on 2/13/17 and returned the modem. I have contacted AT&T multiple times and keep getting told my account has been closed and the money I have been charged and automatically deducted from my checking account will be returned to me in ten business days and nothing HAPPENS! I have been charged $65 for three months and it is driving my crazy that the customer service representatives are outright LIARS. I have the names of the representatives and I even have my cancellation number. What more do I need to do to get my money back and not get charged without having to close my bank account! I still want my money back!
     
    #1
  2. JVillegirl541

    Staff Member Advocate

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    Dispute the charges with the bank. Show them your statements from ATT!
     
    #2
    joycexyz, ADM and jsn55 like this.
  3. VoR61

    Advocate

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    At this point I would appeal to Customer Care at AT&T since the charges are ongoing and have yet to be refunded.

    You can click on our Company Contacts link (top of this page) to find their contacts. Send a brief, respectful email to the Primary Contact who is Carmen P. Nava, summarizing your experience and ask for assistance with the bank drafts.

    Remember to thank him/her for his/her time and consideration.

    Wait at least two weeks for a reply ...
     
    #3
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  4. AMA

    AMA

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    Tell your bank that you have de-authorized ATT as an automatic biller. If they're not helpful, close the account and go somewhere else. You are the bank's customer, not ATT.
     
    #4
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  5. Tom and Lily Huber

    Joined:
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    Close the card or account and get a new one.

    Then fight the improper charges.

    Don't be afraid to sue.
     
    #5
  6. jsn55

    Staff Member Advocate

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    Take a deep breath, Kathleen, and remember that you're dealing with a company that can't walk and chew gum at the same time. It's just incompetence. Follow VoR's instructions. Remember that the person reading your letter did not cause your problem. I would also contact your bank and instruct them to stop paying ATT. I just cancelled my landline and am anticipating problems with continuing credit card charges ... if ATT actually stops billing my card, I'll be astonished.
     
    #6
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  7. Christina H

    Joined:
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    Go to your bank branch and there is usually a form to fill out to cancel automatic withdrawals. This way the bank is also on notice and they cannot honor the request. I had to do this and once I filled out the form it was over.
     
    #7
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