I purchased Amerisleep bed on line on Oct 18th and was told at this time that if I purchased the white glove delivery that they would call to schedule the delivery of the frame. I explained to the rep that I wanted to delay the frame for an extra week because I was installing wood floors in my bedroom. The delivery people showed up without calling and I happened to have a work contractor at my house and he called me while I was at the dr. Office..I came home immeditelly and the delivery folks were assembling the bed in the front yard in the grass,dirt and leaves. I explained to them I was not ready for bed delivery and they told me to call their supervisor. I called and he told me they could store in my garage and I said no because then I would have to accept delivery he then said they could deliver the following week.. The delivery people took the bed apart and threw it back in box with the debris and then threw it back in the truck unsecured. I immediately sent and email to amerisleep and after several attempts to contact them they stated they would compensate me with a 50% discount and the refund of the white glove service. I accepted then the rep sent me an email later that day and said he could not because of a Map agreement and I was still polite and told him I understood however could he still give me some type of discount off of the bed..after several calls I requested to speak with a manager and yesterday I was told that the Ceo Joey was never going to happen and that I was wasting my time..I have never requested or expected the 50% discount and was always nice and pleasant with my email and phone calls. I spoke originally with Eric and was given his managers name of Adam. I have worked in Customer relations for over 20 years and I have never had this type of issue before.I was also told they no longer use white glove service because they are trying to locate another delivery service in my area.