Amazon.com closed my account, deny refund of gift card balance.

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Dec 5, 2016
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#1
Please i need help with amazon.com, At some point between 2/12/2016 and 4/12/2016, Amazon.com, Inc. (“Amazon”) terminated my Amazon customer account, which has an Amazon Gift Card balance of $309 attached to it. in the first mail i recived they say that closed this account because i had another account that was closed too for not accomplish with Amazons user agreement, i never had another account, i answer the mail telling them that i never had a closed account on Amazon.com, so they answer the mail telling that the motive for them to close the account was for several claims about amazon orders that wont write again for refund of my gift card balance, i only have three orders on that account i did not calim anything, i just wanted my money back, or reopen account to spend the balance.
 
Feb 9, 2016
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#3
Please i need help with amazon.com, At some point between 2/12/2016 and 4/12/2016, Amazon.com, Inc. (“Amazon”) terminated my Amazon customer account, which has an Amazon Gift Card balance of $309 attached to it. in the first mail i recived they say that closed this account because i had another account that was closed too for not accomplish with Amazons user agreement, i never had another account, i answer the mail telling them that i never had a closed account on Amazon.com, so they answer the mail telling that the motive for them to close the account was for several claims about amazon orders that wont write again for refund of my gift card balance, i only have three orders on that account i did not calim anything, i just wanted my money back, or reopen account to spend the balance.
Could you "slow down" (I know that sounds absurd on an internet forum) back up and start again?
Amazon closed your account, sometime between 2/12 and 4/12 2016. Amazon cited that you violated their terms and conditions, and that is why they closed the account. The violation was that you had a second account that was closed for non compliance with their terms and conditions.

What exact terms and conditions were violated by the prior account, the one that wasnt yours, that they closed?
What exact terms and conditions were violated by the account that was yours, that they closed?

You mention that amazon said the motive for closing the account was several claims about amazon orders that wont "write again for refund of your gift card balance" I apologize but I don't understand what you are saying.

It would be ideal for you to copy and paste the body of the email correspondence, or type in the specific information contained in the mail, that Amazon sent you to explain why they closed the accounts.

once we have a very clear picture of exactly what transpired, we can begin to assist you in resolving your situation - but we will need the exact language of what Amazon said to you in order to understand.
 

Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
12,024
12,256
113
New York
www.promalvacations.com
#4
It seems Amazon is policing its site stringently about the use of gift cards. Were there excessive returns from Amazon resulting in gift card balances- you say no but where did the gift card balance come from? We must know that to help.

They are getting very strict with ensuring that the gift cards used are legitimate.

We have had several reports and Chris has written about this and most cases are not successful if Amazon suspects wrong doing.

You might want to read these and use the suggestions given to contact Amazon:



http://forum.elliott.org/threads/amazon-com-closed-my-account-and-give-no-answer.4385/

http://forum.elliott.org/threads/am...again-beware-of-amazon.2832/page-2#post-31983



http://elliott.org/thats-ridiculous-2/help-amazon-locked-account-took-375/
 
Aug 28, 2015
3,729
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#5
Could you answer the following:

1. Have you, or wife or kids, ever had an Amazon account with any other email address?

2. How did you receive the gift card and when was it applied to your account?

3. How was the gift card paid for?

4. Has this gift card ever been used for an order on another account? Click on the gift card history tab and review every transaction associated with that card. Was every single one yours made through your email/Amazon account?
 
Dec 5, 2016
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#6
How did you obtain the gift card that was on the account?
My wifes bought it to me two gift cards on january of 2015 300$ each, i just put it on an account and never used that account again because i just was buying using my debit card and my wifes account. I had it like savigs or waiting the right moment to spend it, now i have a son and i wished to make some christmast gift, i make it to expend 292$ when i put the last order for 309$ Plus 9.98$ on my debit card i received the first message of amazon cancelling my orders and closing my account by cis@amazon.com
 
Dec 5, 2016
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#7
Could you "slow down" (I know that sounds absurd on an internet forum) back up and start again?
Amazon closed your account, sometime between 2/12 and 4/12 2016. Amazon cited that you violated their terms and conditions, and that is why they closed the account. The violation was that you had a second account that was closed for non compliance with their terms and conditions.

What exact terms and conditions were violated by the prior account, the one that wasnt yours, that they closed?
What exact terms and conditions were violated by the account that was yours, that they closed?

You mention that amazon said the motive for closing the account was several claims about amazon orders that wont "write again for refund of your gift card balance" I apologize but I don't understand what you are saying.

It would be ideal for you to copy and paste the body of the email correspondence, or type in the specific information contained in the mail, that Amazon sent you to explain why they closed the accounts.

once we have a very clear picture of exactly what transpired, we can begin to assist you in resolving your situation - but we will need the exact language of what Amazon said to you in order to understand.
 
Dec 5, 2016
24
2
3
32
#8
Could you "slow down" (I know that sounds absurd on an internet forum) back up and start again?
Amazon closed your account, sometime between 2/12 and 4/12 2016. Amazon cited that you violated their terms and conditions, and that is why they closed the account. The violation was that you had a second account that was closed for non compliance with their terms and conditions.

What exact terms and conditions were violated by the prior account, the one that wasnt yours, that they closed?
What exact terms and conditions were violated by the account that was yours, that they closed?

You mention that amazon said the motive for closing the account was several claims about amazon orders that wont "write again for refund of your gift card balance" I apologize but I don't understand what you are saying.

It would be ideal for you to copy and paste the body of the email correspondence, or type in the specific information contained in the mail, that Amazon sent you to explain why they closed the accounts.

once we have a very clear picture of exactly what transpired, we can begin to assist you in resolving your situation - but we will need the exact language of what Amazon said to you in order to understand.
I never violate any terms and conditions, and never had another account with that mail, in this case i used an gmail account i knew that i never use to open another account, also that account was never used by nobody only by me two times, the time i put the two gift cards on it 300$ each on january of 2015, and to make three orders now on december, which i spend 292$ when i was going to make the last orders for 308$ plus 9.98$ on my debit card, them cancelled it and i received the mail from cis@amazon.com closing my account and cancelling those last orders.
After i wrote to them that i never violate any terms and refund of my gift cards and the 9.98$ in my debit card they say that it was for several claims, what claims? i never used this account!!!!

First Mail:

Hello,

We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

If you had open orders on this account, those orders were canceled when we closed the account.

Any digital content you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com (www.amazon.com/manageyourkindle).

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.


Sincerely,

Account Specialist


Second Mail:

Hello,

Thanks for writing back.

I have checked and see that you have not been charged for the cancelled orders.

We closed your account because you reported an unusual number of problems with your orders. As a result, your unused gift card balance is no longer available.

We may not reply to further emails about this refund request.

Best regards,

Account Specialist
Amazon.com

That second mail was when they said that they not charged anything to my debit card, but in that moment checked my account and they actually charged me with 9.98$ for the cancelled order, after this email they refund the 9.98$ to my account like anything happenned just like the 300$ never existed on the account, but the block in my account still on, in this mail is where they say that they closed the account due to reported unusual numbers of problems with my orders!!! what problems please? it where three orders that doesnt even arrive yet....

 
Dec 5, 2016
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#9
Could you answer the following:

1. Have you, or wife or kids, ever had an Amazon account with any other email address?

2. How did you receive the gift card and when was it applied to your account?

3. How was the gift card paid for?

4. Has this gift card ever been used for an order on another account? Click on the gift card history tab and review every transaction associated with that card. Was every single one yours made through your email/Amazon account?
1. Only my wife have, i use my debit card on that account everytime.
2. My wife send it to me.
3. She bought it with two diferent credit cards 300$ one 300$ another.
4. Yes, only applied on the account, never used in any other accounts to buy anything.

(I can still see the account on my mobile phone, i already checked the gift card history nothing unusual, applied on january of 2015, and the charge for the orders that i made on december 2016)
 
Likes: AAGK
Dec 5, 2016
24
2
3
32
#10
It seems Amazon is policing its site stringently about the use of gift cards. Were there excessive returns from Amazon resulting in gift card balances- you say no but where did the gift card balance come from? We must know that to help.

They are getting very strict with ensuring that the gift cards used are legitimate.

We have had several reports and Chris has written about this and most cases are not successful if Amazon suspects wrong doing.

You might want to read these and use the suggestions given to contact Amazon:



http://forum.elliott.org/threads/amazon-com-closed-my-account-and-give-no-answer.4385/

http://forum.elliott.org/threads/am...again-beware-of-amazon.2832/page-2#post-31983



http://elliott.org/thats-ridiculous-2/help-amazon-locked-account-took-375/
I never returned anything with this account, because i was never using it, i just put three orders on that account that doesnt even arrive yet.
 
Dec 5, 2016
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#11
I never violate any terms and conditions, and never had another account with that mail, in this case i used an gmail account i knew that i never use to open another account, also that account was never used by nobody only by me two times, the time i put the two gift cards on it 300$ each on january of 2015, and to make three orders now on december, which i spend 292$ when i was going to make the last orders for 308$ plus 9.98$ on my debit card, them cancelled it and i received the mail from cis@amazon.com closing my account and cancelling those last orders.
After i wrote to them that i never violate any terms and refund of my gift cards and the 9.98$ in my debit card they say that it was for several claims, what claims? i never used this account!!!!

First Mail:

Hello,

We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement. When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site.

If you had open orders on this account, those orders were canceled when we closed the account.

Any digital content you purchased with this account is still available to you. To access the content, click the “Manage Your Content and Devices” link on the Your Account menu on Amazon.com (www.amazon.com/manageyourkindle).

If you would like to appeal this decision, please reply to this email to reach an Account Specialist. Our Customer Service team can only confirm that we sent this message and help you with technical issues. They cannot reverse this decision or share more details on this matter.


Sincerely,

Account Specialist


Second Mail:

Hello,

Thanks for writing back.

I have checked and see that you have not been charged for the cancelled orders.

We closed your account because you reported an unusual number of problems with your orders. As a result, your unused gift card balance is no longer available.

We may not reply to further emails about this refund request.

Best regards,

Account Specialist
Amazon.com

That second mail was when they said that they not charged anything to my debit card, but in that moment checked my account and they actually charged me with 9.98$ for the cancelled order, after this email they refund the 9.98$ to my account like anything happenned just like the 300$ never existed on the account, but the block in my account still on, in this mail is where they say that they closed the account due to reported unusual numbers of problems with my orders!!! what problems please? it where three orders that doesnt even arrive yet....

Last Mail:

Hello,

We closely examined your account, your order history, and your related
accounts to ensure that any decision regarding your account was made
according to our policies.

We will not reopen your closed Amazon.com accounts. This decision is
final.

We are unable to provide information about additional accounts or
resources we have used to identify the link between accounts.

As a result, your unused gift card balance is no longer available.

If you're concerned about any other account, please write back to us
from the email address associated to that particular account, and we'll assist
you accordingly.

Thanks for your understanding.

Best regards,

Account Specialist
Amazon.com

After this mail they never return any more answers... Just total silence...
 
R

Realitoes

Guest
#12
Carlos,

Amazon is very secretive about their fraud procedures. It is very unlikely they are going to tell you why they closed your account.

If you honestly don't know why they closed it, you may want to write a complaint to your State's Attorney General or file a small claims court case for the amount they owe you. Either may at least have them refund the amount of credit on your account.
 

jsn55

Verified Member
Dec 26, 2014
6,406
6,464
113
San Francisco
#13
Carlos, no matter how many accounts you have or anyone else's account that you use at Amazon, if one of those accounts shows activity that is against Amazon's policies, they don't want you as a customer. This may be true for anyone at your delivery address. It may take them a long time to discover activity that they don't like, so this situation could be from last summer or 5 years ago.

If you've only had the one account and never had or used another account at Amazon, you should file a complaint. If you've never violated their terms, they should not confiscate your gift card balance. I would suggest that you study their policies and terms to determine what the problem might be.
 
Aug 28, 2015
3,729
2,896
113
New York
#14
1. Only my wife have, i use my debit card on that account everytime.
2. My wife send it to me.
3. She bought it with two diferent credit cards 300$ one 300$ another.
4. Yes, only applied on the account, never used in any other accounts to buy anything.

(I can still see the account on my mobile phone, i already checked the gift card history nothing unusual, applied on january of 2015, and the charge for the orders that i made on december 2016)
Your wife used her Amazon account and purchased 2 gift cards, using credit cards, and you were emailed and applied them to your account. That's exactly how Amazon wants you to do it so I'm also perplexed.

To clarify, did your wife buy them through the site or somewhere else (CVS, eBay, etc).
 
Feb 9, 2016
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#15
Im going to guess that the gift cards your wife bought ended up being stolen. Since Amazon doesn't know who did the thievery, you or the vendor that old you the gift card,they are just closing your account to make it easy on themselves. If I were you I would call my credit card company, explain that Amazon determined that they purchased cards were stolen cards that you purchased from <name of the vendor> and see if you can dispute the original charges.
 
Likes: jsn55
Dec 5, 2016
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#16
Carlos,

Amazon is very secretive about their fraud procedures. It is very unlikely they are going to tell you why they closed your account.

If you honestly don't know why they closed it, you may want to write a complaint to your State's Attorney General or file a small claims court case for the amount they owe you. Either may at least have them refund the amount of credit on your account.
Of course im honestly im not going to use my debit card to pay something if i know could a fraud thing, i used my debit card to pay part of the last order they cancelled. I dont know how to do that because i dont live in the US right now.
 
Dec 5, 2016
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#17
Your wife used her Amazon account and purchased 2 gift cards, using credit cards, and you were emailed and applied them to your account. That's exactly how Amazon wants you to do it so I'm also perplexed.

To clarify, did your wife buy them through the site or somewhere else (CVS, eBay, etc).
Till i know she said she bought it directly to amazon im trying to recover the mails of the gift cards, becuase i erease them almos a year ago, i applied and erease it, for safety, she didnt buy it with her account, because i was going to see and it was a gift, she bought it directly to amazon with a friends account and email it to me, shes not living here righ now im trying to contact her also to see if she can send us her buying history (If she want it to).
 
Dec 5, 2016
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#18
Im going to guess that the gift cards your wife bought ended up being stolen. Since Amazon doesn't know who did the thievery, you or the vendor that old you the gift card,they are just closing your account to make it easy on themselves. If I were you I would call my credit card company, explain that Amazon determined that they purchased cards were stolen cards that you purchased from <name of the vendor> and see if you can dispute the original charges.
She bought it directly to amazon, not her account but directly to amazon, ive receibed the mail with the codes.
 
Dec 5, 2016
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#19
Carlos, no matter how many accounts you have or anyone else's account that you use at Amazon, if one of those accounts shows activity that is against Amazon's policies, they don't want you as a customer. This may be true for anyone at your delivery address. It may take them a long time to discover activity that they don't like, so this situation could be from last summer or 5 years ago.

If you've only had the one account and never had or used another account at Amazon, you should file a complaint. If you've never violated their terms, they should not confiscate your gift card balance. I would suggest that you study their policies and terms to determine what the problem might be.
I use that delivery address a long time ago, because when i lived in the US i usually send gift to my family in Venezuela, to these orders i used the address of a courier company not a home, they recieve the packs, repack and send them to Venezuela. Im tired of use that address on my wifes account, no problem i think. I never had another account. thats what looks weird to me. i never used this email, only its associated to my android phone to log in on google play, my personal and daily mail is another.
 
Apr 28, 2016
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#20
Carlos contacted me by email from finding my Amazon story via web search. I literally get complaints every week from customers who have had their gift cards stolen by Amazon. While some are trading in BitCoin, I don't think this is the case here.

Amazon continues to make ridiculous, self-incriminating statements in cases like these. To Carlos, above, we see they said: "As a result, your unused gift card balance is no longer available."

Here, they have admitted there is a gift card balance, it has not been used, and it is "no longer available."

Then, they say there is no appeal and no explanation will be given.

This is not a legally tenable position. Sure, if they were Ebates cashback or Fuel Rewards, the company could take them away for any reason at all. But gift cards are not quite the same, and it's surprising Amazon still believes they can be treated so capriciously.