Hi - Few months back I got an automated email from amazon they they are closing my account as I have made excessive returns in the past , I always thought that a company as big as amazon would notify me if something is wrong and block the returns but instead they choose to close my account permanently and took all my gift card balance and I tried appealing by replying to the email but all I get is an automated response that they will not re-open my account and I was ok with it and took it as a lesson learnt and moved on . The problem started within a week after they blocked my account , My roommates amazon account was also blocked and disabled and all is gift cards worth approx 360$ in his account was lost he tried replying to the email explaining the we both are 2 different people and we even sent our scanned rental agreement and send both of our driving license copies but all we got in response back was an automated response that this action is permanent . We finally gave up and I feel bad that my actions are impacting my roommates and this is due to amazons "not so smart" logic of automatically linking accounts(it is like giving a traffic ticket to the drier and passengers in my car as the driver and passenger were in the same car, it is not ethical ) , they think their logic is smart but its not . We tried contacting Amazon customer service but unfortunately they have no way to assist us and asked us to reply to the email but replying to the email only gives us the same automated response . After reading for months on various forums I got an amazon escalation email address and asked my roommate to give it one last try by emailing directly to the executives email address , It worked and finally some human responded and they verified our driving license license copies and decided to unlock only my roommates amazon account but they never refunded the gift card balance back to my roommates account and it has been zeroed out we tried replying to the same escalation email and we are no longer getting any response back , We are really frustrated that such a big company who claim to have the best customer service has such a unethical automated system in pace to terminate accounts and no human to even appeal to , So in the end My roommate lost his 360$ . I wanted to post it here to see if any of you Advocates could help . All I want is for my roommate to get his money back as he did nothing wrong .