amazon account is locked

  • Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
  • If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
  • Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
  • Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
May 10, 2018
2
0
1
24
#1
My amazon account is locked and my master card is hold. Although I send the email to the account specialists several times, they said they could not confirm.
I need to unlock my account and I want my money back to my master card.
My card is a genuine one and I want to make a regular customer on this site.
Please I need to make some urgent purchase so please amazon unhold or unlock my account.
 
Mar 17, 2015
416
592
93
38
#2
We are not amazon. This is just a group of volunteers. Please use the company contacts link at the top of the page and write to the Amazon execs one at a time, leaving a week in between each if you don't hear back. Getting a locked Amazon account opened up is something beyond our capabilities. We can only point you to the execs.

Why is your Master card on hold? Is it just on hold with Amazon? If it is a separate issue, you will need to contact the Master Card execs separately.
 

jsn55

Verified Member
Dec 26, 2014
6,406
6,464
113
San Francisco
#3
Alas, you are one of many people who get kicked out of Amazon. Their computers apparently are set up to flag anything that even remotely violates their rules. I would suggest that you read those rules carefully to see where you might have an issue. Amazon is very difficult to reach, but using our Company Contacts might help if you know what the problem is.

I'm assuming that your Master Card is only a problem with Amazon, right? You can still use it for other companies? If so, figuring out why they've blocked you will release your MC as well. I wish we could be more help, but thousands of people seem to run afoul of Amazon and we have no idea why. I'm so sorry this is happening to you.
 
May 10, 2018
2
0
1
24
#4
$500 is get into my master card and I bough the laptop from amazon.com. After that I cancle the order. Soon my account is locked and the money in my master card is not appear only $48 left. Even though I send the document of the master card, amazon specialist said they cannot confirm. I don't know what happened. Please help me what should I do