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Always, always, ALWAYS get it in writing

Discussion in 'AT&T' started by Christopher Elliott, Jan 13, 2015.

  1. Christopher Elliott

    Christopher Elliott Administrator
    Staff Member Forum Director

    Aug 22, 2007
    Likes Received:
    I thought Andrea Riegel’s case against AT&T was a slam dunk. But I was wrong.

    Riegel, a long-time AT&T customer, called the company recently to upgrade her TV and Internet services.

    “A representative offered me discounts that would only increase my base bill by $5 per month,” she says. Not a bad deal, she thought.

    Until …

    Pol likes this.

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