Alamo Damage Recovery Unit False Claims

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Nov 13, 2017
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#1
Through Priceline I rented a car from October 20th-22nd at the Alamo Dulles International Airport location. On November 2nd and 6th I received letters from the Alamo Damage Recovery Unit with damage and loss claims with total charges of $776.40 for the car I rented. I returned the car in the same condition it left. I have the check-in receipt (external tour voucher) from the Alamo associate upon returning the car with no damage noted. I believe these to be fraudulent charges. How can you help me?
 
Nov 13, 2017
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#5
Neil and cp556, I want to let you know that yesterday I mailed 2 certified letters to the Alamo Customer Care Center and Damage Recovery Unity. I followed your instructions to write the letter and attached the "external tour voucher," receipt given to me at the time the car was returned. I will let you know what happens next.

"To Whom IT May Concern,

The car I rented was returned in the same condition I received.

Attached here you will find a copy of the receipt that was given to me by the on-site Alamo associate at the time the car was checked in.

The car was inspected and NO damage was noted.

Therefore at this time I’m asking you to drop this claim."




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Neil Maley

Moderator
Staff Member
Advocate
Dec 27, 2014
11,994
12,234
113
New York
www.promalvacations.com
#6
We don't advise writing - we tell you to email. The may not even sign for a certified letter. And we also need to see a full email trail.

Please follow the instructions in our original edits and email the corporate offices just as we advise.