Air Bnb has a Review Policy I am finding conflicting and I would appreciate feedback if others see it the same way I do. They have a terms and condition page that states that a review must be truthful, factual and fair. In a separate page they lay out the content policy which states the review must represent the reviewers “experience”.How that can play out is you can have communication in the message thread between host and guest stating what factually happened yet if the review deviates from the message threads facts the case managers can claim that despite the stories not matching the review reflects the writers “experience”. Then you are told case closed. Can’t discuss any more. I would love to find others who can prove through their message thread that the review is not consistant with the message thread and approach the corporate office as a collective. .Any feedback or suggestions on how to handle this?