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  1. Z

    Air Canada name change problem for my six year old/CheapOair

    Thank you for that advice! By some miracle, I just got a response 2 mins ago from the COO that he will look into it, so let's see what happens and keep our collective fingers crossed!
  2. Z

    Air Canada name change problem for my six year old/CheapOair

    Update- sent another email to the next higher up....still not a peep from them. So at this point I have 4 tickets for 3 travelers with a cost to match. This is so frustrating!!!
  3. Z

    Air Canada name change problem for my six year old/CheapOair

    Never mind- I see that you did; thanks!
  4. Z

    Air Canada name change problem for my six year old/CheapOair

    Thanks- does that mean you revised them on this website?
  5. Z

    Air Canada name change problem for my six year old/CheapOair

    I waited a week as advised. When Ms. Holmes' address failed, I sent one to Mr Jain the same day, however, it kicked back as well.
  6. Z

    Air Canada name change problem for my six year old/CheapOair

    Indeed they are. Neither responded. The next two up the chain are the ones that didn't work.
  7. Z

    Air Canada name change problem for my six year old/CheapOair

    So another update- the last email I sent got kicked back as well, so the last two customer service contacts for CheapOair that this website provides are not valid. So, I'm not sure what to do here. I am currently holding two tickets for the same child and am into this for way too much money...
  8. Z

    Air Canada name change problem for my six year old/CheapOair

    and then a similar one went to the CEO this am...
  9. Z

    Air Canada name change problem for my six year old/CheapOair

    Then my next email to her superior: Dear Ms. Jones, Below please find the text of the email that I sent to Ms. Andrews one week ago to which I received no response. After reading that text, please find the additional note to explain the further development that happen yesterday. Thank you...
  10. Z

    Air Canada name change problem for my six year old/CheapOair

    Here is the original text of my email: Dear Ms. Andrews, I am hopeful that you can help me with the following problem I am having. On Nov 30, 2017 I booked three tickets (booking #46738478) to go from Miami to Geneva Switzerland in March on your site. The tickets were for myself, my husband...
  11. Z

    Air Canada name change problem for my six year old/CheapOair

    I thought you meant my email address! I see where you are going now:) Since the email has already been sent, I'm not sure it will help, but I can post the text of the email sent in a moment.
  12. Z

    Air Canada name change problem for my six year old/CheapOair

    So my first email was two weeks ago, then one week ago I email the next person, then today I tried the third and their email didn't work, so I went to the next in line which was the CEO. So, yes, he has a week to respond still according to this formula. I'm not sure why you want my email...
  13. Z

    Air Canada name change problem for my six year old/CheapOair

    So for an update, I've now worked my way up the corporate chain as I have yet to get a response from anyone. SO frustrating! And to top it off, CheapOair has so far failed in getting a refund for the original ticket....so at this moment, correcting my 6 year old daughter's name has cost us...
  14. Z

    Air Canada name change problem for my six year old/CheapOair

    Thanks, yes, I am working on that. About to write to #2 since #1 decided not to acknowledge me!
  15. Z

    Air Canada name change problem for my six year old/CheapOair

    Thanks for your answer and sorry you were sick! You are correct that there was no change or cancel fee...they literally offered me no other choice but to purchase a new tix at the prevailing rate and to go ahead with a refund of the original ticket which was very likely to be granted since it...
  16. Z

    Air Canada name change problem for my six year old/CheapOair

    So, here is the update (and I apologize for not individually responding...I didn't know anyone else had written anything until just now when I logged back in to write this!): As I mentioned, last Friday I begrudgingly bought a new ticket for $170 more than the original) and was promised that...
  17. Z

    Air Canada name change problem for my six year old/CheapOair

    Lee, though I appreciate you advising me of my responsibility, having an alert sent to my phone every time we made a charge to our credit cards would involve way too many alerts. We do have that set up for our teenagers, but it wouldn't work for us.
  18. Z

    Air Canada name change problem for my six year old/CheapOair

    So yesterday CheapOair told me I'd receive a call back from a higher level supervisor within 4 hrs. This never happened. So, this am I called again, was transferred and waited on hold about 40 mins, then got disconnected (on their end, though they then called me back), spoke to a regular...
  19. Z

    Air Canada name change problem for my six year old/CheapOair

    Well, I suppose what I need to say in response is something like "because clearly I'm a few cards short of a full deck"? LOL. I get that I was supposed to check the confirmation, and all I can say is that I was sick at the time and running on fumes. So, I guess my brain was on auto pilot and...
  20. Z

    Air Canada name change problem for my six year old/CheapOair

    So I must have had an auto populating problem (or so I am imagining) when I booked three tickets (myself, my husband, and our 6 year old daughter) to go to Switzerland in March. We were completely unaware of the problem until today when we looked at our credit card statement and saw that our...