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  1. John Galbraith

    Disney Cruise Line Magic

    Agreed re taking it very seriously. The risk management department covers financial risk and brand risk and therefore will be looking at the case very carefully.
  2. John Galbraith

    Super Shuttle accountability

    Hi Holly, You are most welcome; I am very glad you got it resolved. I would echo Jsn's comment -that appreciative words like yours make us proud to be here.
  3. John Galbraith

    Landlords - Security Deposit - Utah

    Hi Lupus, Ok it's not straightforward - according to the Utah court the deposit is due back 30 days after the tenancy ends. So i agree with Tanya - that is 30 days after 31st jan. However here is what the code actually says: 57-17-3 Deductions from deposit -- Written itemization -- Time for...
  4. John Galbraith

    Air Canada name change problem for my six year old/CheapOair

    Hi. Firstly sorry there were difficulties with the email address. Fareportal's email addresses vary depending upon which company they work for. Also even within Fareportal the email format varies. I have researched some new contacts including the VP responsible for customer excellence, the COO...
  5. John Galbraith

    Expedia: Returning flight missing

    Just to clarify Dwayne has already contacted the company. Mohammad - don't contact the execs at this time, as Carrie says that will only complicate matters. If however you don't anywhere i.e if there is no response even after Dwayne has chased it then do feel free to post again.
  6. John Galbraith

    Denied boarding by WOW Air- What are my rights for resolution?

    For the geeks among us the decision related to time limits for enforcement of compensation under EU261 (articles 5 & 7) was by the European Court of Justice in Joan Cuadrench Moré v Koninklijke Luchtvaart Maatschappij NV (KLM) Case C-139/11. Paragraph 33 "in the light of the foregoing, the...
  7. John Galbraith

    Denied boarding by WOW Air- What are my rights for resolution?

    As Neil says the information on our site shows that there is no deadline. That is because the legislation does not set one. The difficulty comes when enforcing the right in a court - if the Airline does not pay out. Time limits for such claims vary from country to country. In most of the U.K...
  8. John Galbraith

    No transfer allowed for canceled exchange fee

    I see them thanks Neil - I will update them.
  9. John Galbraith

    SecretsResorts, part of AMResorts - Keep their Contact Information Secret!

    I have contacted Ellen with the details - for anyone reader looking for AM resorts follow this link. It is for Apple Leisure group, parent company of AM resorts.
  10. John Galbraith

    SecretsResorts, part of AMResorts - Keep their Contact Information Secret!

    Hi Ellen, Got it - we will get on it.
  11. John Galbraith

    SecretsResorts, part of AMResorts - Keep their Contact Information Secret!

    Hi Ellen, Sorry if there was any confusion. If you follow this link I will ask one of the team to research you some contacts. Sure we can find something!
  12. John Galbraith

    AA Turned our Kauai vacation into a nightmare

    Hi Kimberley, When writing to the executives I would avoid mentioning; 1. "Auxiliary power unit, which reflected a questionable maintenance log." Questioning maintenance puts people on the defence and means they are less likely to help. (and things do just stop working) 2. "It’s...
  13. John Galbraith

    Your New Forums.......

    hee hee. I just checked in my thingy me bob and the wordy type thing there.
  14. John Galbraith

    Your New Forums.......

    Hi Carrie! I will have to remember that it's name "drop down thingy":D
  15. John Galbraith

    LA Times delivery & customer service issue

    Hi, Can you let me know if you get an error message/code other than undeliverable. Everything checks out and I don't get an error.
  16. John Galbraith

    LA Times delivery & customer service issue

    Hi MF4, That is very strange. LA Times is open about the email format as per this link. The paper states that e-mail address format is: Firstname.Lastname@latimes.com, so it should work. I even did a test and did not get an undeliverable email. Let me see what else I can find.
  17. John Galbraith

    Airbnb refused to refund my elderly mother who had to cancel due to safety issue with unit

    Hi Nicole - I'm not sure how but you have managed to post it as a private conversation with me. It means no one else can see it.
  18. John Galbraith

    LA Times delivery & customer service issue

    Hi MF4, I thought the same as Neil re Facebook and twitter accounts but it transpires that is just for you to repost/retweet the name of biography of each executive. Therefore I have researched and published executive contacts which can be found here. You can see there is a phone number and a...