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  1. Neil Maley

    How to get the wired money back. Name on the recipient account did not match, but Chase bank somehow processed that.

    If the person who received the money doesn’t send it back you are basically out of luck- you wired cash. The banks go by the SWIFT code and bank account number you provide, not the name on the account. You say it was a fraudulent account- can you detail what exactly happened? What were you...
  2. Neil Maley

    Hertz charging for damage which I had already reported

    Thanks for updating us. The process we lost usually works. It just takes patience. Glad we were able to help.
  3. Neil Maley

    Travel Agencies' responsibility/liability.

    It’s ok - this is why we needed the letter writer to explain all of this.
  4. Neil Maley

    Regent 7 seas Cruise line nightmare cruise.....

    If you had any part of the medical bills that were not paid by your medical insurer- those get submitted to Travel Guard. As VoR said, unless you purchase a policy that is primary (most travel insurance is secondary) you have to submit this way. If you were traveling in another country tour...
  5. Neil Maley

    Travel Agencies' responsibility/liability.

    And their terms do state that determining the documentation needed to travel is on the consumer and no refunds will be given if they don’t have appropriate documents. “identification Documentation. Travel providers may require that travelers have in their possession proper documentation...
  6. Neil Maley

    Travel Agencies' responsibility/liability.

    OVC is OUR VACATION CLUB according to the Terms and Conditions of the ICE program: https://www.myplatinumrewards.com/terms?v2_term_type_id=2
  7. Neil Maley

    Travel Agencies' responsibility/liability.

    I am not sure what Occidental has to do with Marriott. This is for time shares at Occidental resorts I believe and I don’t think they would do cruises. This is the only thing I could find about this Vacation Club and it would seem to me this is where the writer needs to go...
  8. Neil Maley

    Travel Agencies' responsibility/liability.

    I have never heard of this company. But regardless you are responsible for knowing what travel documents you require to travel twjetever you are going. Celebrity also doesn’t provide that information- they only advise you that check the countries you are traveling to. Cruise lines no longer...
  9. Neil Maley

    How long can I wait to buy trip insurance?

    Some of the cruise line insurance doesn’t allow you to add air costs if you haven’t booked the air through the cruise line.
  10. Neil Maley

    Marriott change to retaining Gold Elite Status for seniors and less frequent travelers

    The point is that Marriott is rewarding their highest booking customers. This is not very different than airlines that constantly change their frequent flyer programs and also falls in line with changes other hotel chains are making with travel rewards. There is really little you can do about...
  11. Neil Maley

    AA & Puerto Rico

    I'm glad it worked - that why we always say it doesn't hurt to go up the chain and ask. Congratulations.
  12. Neil Maley

    How long can I wait to buy trip insurance?

    If you want to buy a policy that covers pre-existing medical conditions, you must buy usually within 14 - 21 days of the day you make your deposit (or buy your air tickets). Whether you have a pre-ex condition can depend but you usually need to be able to travel on the day you buy the insurance...
  13. Neil Maley

    Marriott change to retaining Gold Elite Status for seniors and less frequent travelers

    Unfortunately, Marriott has shareholders to report to and their bottom line is profits. These programs are meant for folks who travel on business that spend months traveling. 20 days is simply not a big enough spend. They have given you a gift the last few years but it didn’t bring them more...
  14. Neil Maley

    Preexisting condition...not me, but an elderly parent

    It is never to early to buy insurance, even a year before your travel. And if you yourself had a pre-ex condition,it’s a must. Insuremytrip is a great resource as they have something for everyone and all it takes is using their chat function to find the right policy. There is a big variety of...
  15. Neil Maley

    Preexisting condition...not me, but an elderly parent

    Maria if you see a policy in Insuremytrip you like, call the company and ask the question of the insurance company. For most of those policies that would offer coverage, you must purchase within a certain time frame - usually 14-21 days after you make your deposit for your trip. But only the...
  16. Neil Maley

    Disney Cruise Line Magic

    I think its more like they don't want to be sued for assault or sexual harrassment.
  17. Neil Maley

    Tours in Bavaria?

    We use Viator all the time - we've never had any problems before. But we don't get people that come here looking for tour information or recommendations - folks that come here are asking for help with problems they are having. Why not work with a travel agent? ASTA (The American Society of...
  18. Neil Maley

    AA & Puerto Rico

    Can you please post that here? I have never heard of anything like that before. Just remove any identifying information but we need to see what that reply says.
  19. Neil Maley

    Another diminished value thread..

    Those diminished value and admin fees are tough to get dismissed as you can see by the many posts we have had about that: http://forum.elliott.org/threads/rental-car-accident-loss-of-use-and-admin-fees.7522/ I think you absolutely must go back at them and show them the CarFax report proving...
  20. Neil Maley

    AA & Puerto Rico

    Sean Bentel came back negative? What does that mean? Was the email rejected? Mr. Bentel has been the executive who has been responding here for years. Sometimes sending group emails will get have your email rejected. Send one email to one person. Please read the instructions that are...