Hi Guest, welcome to the help forum. You can get fast answers to your customer service questions here. We have a dedicated team of advocates who are ready to help. Just go to the section that matches your question and ask us!
If you've posted a question or issue for our advocates to assist with, please be sure to check back frequently for responses and requests for clarification.
Did you know you can get email notifications when something new posts to your favorite forum? It's easy. Just click the "watch" link right next to the "post new thread" button at the top of your favorite forum. The rest is easy. Now you'll never miss another conversation.
Want to become an expert user? Drop by the How to use this forum section and all will be revealed. We'll show you how to make the most of your experience.
The insurance doesn’t cover you making a mistake when booking unfortunately. There is a list of covered reasons and mistakes aren’t among them.
If you are flying to or from a US airport you had 24 hours to get the ticket fixed, unfortunately. You can’t use the excuse that you didn’t...
John, we have company contacts on top of our page. I urge you to report this to Marriott Executives. Read the information under our Company Contacts and start a letter writing campaign. This is something they need to be aware of.
Let us know what happens.
They can’t do that. They are refunding the taxes which they legally have to do. They can’t take out their fees from that.
Another lesson that learn about booking with an OTA and reading what you are buying. You cannot assume buying insurance allows you to simply cancel your trip- there are...
Just to clarify- you actually had a reservation on Airbnb that you had applied the gift cards to and they canceled it and closed your account?
I’m a little confused because you had a reservation number that was canceled.
We have company contacts for Airbnb. Read the information in our...
We’re you booked on one ticket if multiple tickets? Usually if the flights are ine one PNR and the first flight was delayed for something the airline could control, they would put you up in hotel for the night. If you are on separate tickets different story. If the delays were due to...
“Also there was a disclaimer that only US inbound and outbound flights could be refunded.”
If it was an international ticket it’s not eligible for a refund according to Kiwis terms. A dispute would be considered friendly fraud if she didn’t read the terms of the website before booking.
If you didn’t cancel your flight for a valid covered reason, the insurance doesn’t cover the cancellation. That means you cancel due to illness, death in the family, etc.
I assume you never read the policy to see what was and wasn’t covered. This is what the insurance says:
“You can cancel or...
Glad you came here because we have had a lot of success with these type of claims if you follow our process.
You stated very well that the car smelled of smoke when you got into it and that you do not...
Did you skip Daniel?
Vice President and Head of Produc
1455 Market St 4th Fl
San Francisco, CA 94103
If it’s been a week since you wrote to Rachel- move up to Jill and give her the name of the Executives you have emailed with no response and ask...
“I am going to thank you all kindly for your responses and then I'm going to leave this for forum “
Since the writer says she is not coming back, I’m going to close this to further replies because there is nothing else posted that’s new.
Royaljewels if you do decide to come back and want to...
This wouldn’t have happened if he either had a printed copy of the reservation or an emailed copy to show the clerk.
The clerk has access to the reservations at their own hotel, not any others.
There are many many hotels with similar names near airports and this is not unusual. What is...
Most hotels now have signs at check in about the perils of using a debit card because they place a hold on the card at check in that might not drop before they put the actual charge through at check out.
However, the key is whether there is actual credit on any of those cards. You still need...
Good catch. But Kiwi isn’t being truthful. The law applies to international flights departing from the US as well if canceled within 24 hours of booking and you are not flying within 7 days from the day you booked.
This is where not booking direct hurts you - travel agencies don’t have to...