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  1. Z

    easycar.com offered free cancellation but then lost my reservation and wouldn't refund my money

    I have good news to report. I gave it one more try directly to their Customer Service Department. Unlike in the past, this time it went to someone with the authority to resolve the problem and issue the credit. Here's their response: Dear Mr XXXXXX, I am sorry we didn't get the chance to...
  2. Z

    easycar.com offered free cancellation but then lost my reservation and wouldn't refund my money

    I'm in the US (Chicago), the rental was for a car in Australia and easyCar appears to be in England.
  3. Z

    easycar.com offered free cancellation but then lost my reservation and wouldn't refund my money

    Not only did I send them the requested info from that request but there were probably over 6 different exchanges where they'd try and find my reservation. Each time they told me their accounts department would locate the reservation and get back to me. Each time I wouldn't hear from them. Then...
  4. Z

    easycar.com offered free cancellation but then lost my reservation and wouldn't refund my money

    I've attached their email confirmation and a second email exchange when I was unable to access the reservation to cancel it. My request is at the bottom and easyCar's response is at the top of the pdf. The purpose of the screenshot attached to my first post here was to show how prominently it...
  5. Z

    easycar.com offered free cancellation but then lost my reservation and wouldn't refund my money

    I found easycar.com on kayak.com where, in red letters, it said: "free cancellation up to 48 hours before your pickup." I reserved a car in Melbourne, Australia in December 2017 and then, 2 days later when my plans changed I went to cancel the reservation (this was weeks before the rental...