Recent content by Siddharta1979

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    Bump Puncture before I rented but not marked on paper

    I apologize for so many questions, but I'm so confused... To sum up: after verbal threatening, I never received anything official in writing. Today I have received by email the updated rental agreement, where the charges for the rental are summed to taxes. In addition, there is one line that...
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    Bump Puncture before I rented but not marked on paper

    Straight without going through the first contacts? I thought that was generally discouraged.
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    Bump Puncture before I rented but not marked on paper

    I received today the rental contract with the Rental Agreement, inclusive of the damage; that is the only email/paperwork I have received to date. The rental agency has cashed the $400 deposit that had been put on hold on my credit card. Is this the time to go ahead and start writing Enterprise...
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    Bump Puncture before I rented but not marked on paper

    Correct, this was only verbal upon my returning the car to the branch.
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    Bump Puncture before I rented but not marked on paper

    I have not received any email yet; I'm guessing I should wait to receive one then.
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    Bump Puncture before I rented but not marked on paper

    Just threatening, I don't have any paperwork or document from them, neither have I signed any form or anything.
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    Bump Puncture before I rented but not marked on paper

    Do I need to wait for the claim/paperwork by Enterprise first?
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    Bump Puncture before I rented but not marked on paper

    Thank you all, this is really helpful. This is the very first time I find myself in this situation, and I'm not quite sure what I should do / have done. My credit card will act as my primary insurance, and following their advice I have already filed an online claim. Is there anything else I...
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    Bump Puncture before I rented but not marked on paper

    Thanks, I will. Where do I find the right email account to write to? When I search online I'm always directed towards my local area branches as if it was a feedback to be left.
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    Bump Puncture before I rented but not marked on paper

    Thank you for your insight Ginny. It was hard to miss in my opinion, but it was not noted, thus I didn't have to initial anything. The guy squatted down to touch it (or so I recall), so I gave for granted he would have noted (I know, my mistake). The employee who reviewed the vehicle with me...
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    Bump Puncture before I rented but not marked on paper

    I just returned a car from Enterprise, and they are blaming me for a puncture in the rear bumper of a car. The puncture was already there when I took the car, it was very evident. As the employee was already recording other scuffs, and we both looked at the puncture, I think he even squatted...