Recent content by Neil Maley

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  1. Neil Maley

    Preexisting condition...not me, but an elderly parent

    Maria if you see a policy in Insuremytrip you like, call the company and ask the question of the insurance company. For most of those policies that would offer coverage, you must purchase within a certain time frame - usually 14-21 days after you make your deposit for your trip. But only the...
  2. Neil Maley

    Disney Cruise Line Magic

    I think its more like they don't want to be sued for assault or sexual harrassment.
  3. Neil Maley

    Tours in Bavaria?

    We use Viator all the time - we've never had any problems before. But we don't get people that come here looking for tour information or recommendations - folks that come here are asking for help with problems they are having. Why not work with a travel agent? ASTA (The American Society of...
  4. Neil Maley

    AA & Puerto Rico

    Can you please post that here? I have never heard of anything like that before. Just remove any identifying information but we need to see what that reply says.
  5. Neil Maley

    Another diminished value thread..

    Those diminished value and admin fees are tough to get dismissed as you can see by the many posts we have had about that: http://forum.elliott.org/threads/rental-car-accident-loss-of-use-and-admin-fees.7522/ I think you absolutely must go back at them and show them the CarFax report proving...
  6. Neil Maley

    AA & Puerto Rico

    Sean Bentel came back negative? What does that mean? Was the email rejected? Mr. Bentel has been the executive who has been responding here for years. Sometimes sending group emails will get have your email rejected. Send one email to one person. Please read the instructions that are...
  7. Neil Maley

    Tours in Bavaria?

    We cannot make recommendations here. Have you done an internet search? I would suggest going to TripAdvisor and researching - you will find plenty of recommendations there.
  8. Neil Maley

    Disney Cruise Line Magic

    This is just what Mary needs to have happened - I hope she will receive satisfaction now that this is being taken seriously.
  9. Neil Maley

    Mother/daughter trip to Spain - should we plan the trip ourselves?

    We use the Capital One card - you are correct, no fees.
  10. Neil Maley

    Disney Cruise Line Magic

    Risk management? Thats odd. I can't wait to hear what they have to say. If you don't hear anything within a week - move to the next executive on our list. But this seems to be positive - you aren't getting the standard smooth it over line. I hope they are taking this seriously.
  11. Neil Maley

    Codeshare

    They may not have had enough available FF seats on your flights. They don't have seats on every flight. I don't understand what you mean by separate flights - you aren't on the same plane? What airline is AL? You did this in August and are just questioning it now? Did you call AA and ask why?
  12. Neil Maley

    Etihad Airways- Damaged Baggage

    Glad to hear that. Thanks for updating us.
  13. Neil Maley

    New Rental Car with few miles (full gas & oil) overheated in France. Hertz/Thrifty sent us a bill for ~ $5000

    If Hertz US can't help - I'm not sure there is anything more we can do for you here unless someone can find the company contacts for Hertz in France.
  14. Neil Maley

    Tour company cancellation

    Let us know what happens. I am really surprised about this - A & K is very high end and I would have thought they would have left this open longer.
  15. Neil Maley

    AA & Puerto Rico

    The way these work is the countdown starts the day you bought the ticket, not the date you were flying and travel must be completed by the anniversary date. Apparently you were misinformed by whoever gave you the information. All is not lost though - we have company contacts on top of our...