Recent content by Christina H

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    Priceline 4-Star Deal not for a Four Star Hotel

    Travelocity also lists the hotel as a Four Star category Most of these ratings are based on amenities and not on service or how up to date -- like a conference center may get a hotel more stars than one without, but the 4 stars can be badly run. May I ask why, if you knew there were not great...
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    Visa Gift Card Hidden Fees

    Alan W can you tell us what bank issued the card and what state you live in? As Neil mentioned there are laws that restrict fees on gift cards in some states.
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    Priceline Bait and Switch

    A Cadillac XTS is a luxury car with Enterprise and Sixt — just not with Avis. With Budget it is Luxury Speciality car — sigh. So it is possible to get a Cadillac XTS in the luxury category— just not Avis and Budget. The car rental companies have different categories and this is the...
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    Visa Gift Card Hidden Fees

    This may be a reloadable prepaid debit card and not a gift card. I received one as a gift when the person meant to buy a gift card.
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    Rude Customer Service/Refund Misinformation

    Are you saying that you canceled the ticket? Or was the flight canceled?
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    Priceline Bait and Switch

    And it is not bait and switch — no car model or make is guaranteed and the “or similar” gives them enough wiggle room
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    Priceline Bait and Switch

    Each car rental company has different cars in different categories. Sites such as Priceline Hotwire and such are not that accurate because they give a general idea of the class, so Car X may be a luxury for one but a super luxury for another. One has better leverage when booking directly—...
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    Mechanical, equipment change, crew timeout...

    Andisan I am happy that the airline made a goodwill gesture and hopefully your concerns will be taken into consideration. Good job in writing an effective letter.
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    Priceline 4-Star Deal not for a Four Star Hotel

    A four star class rating system usually refers to the amenities and not the quality -- as in a place with a pool, restaurant etc -- in no way is it an affirmation of quality. One can have a hotel with a lot of amenities but is not clean and worse than a smaller hotel with less amenities. This...
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    Chase Credit Card - Dispute Department versus Fraud Department

    I am glad that you canceled the card even though it is a hassle. Honestly I think this woman actively knew what she was doing — she may have had to pull out the card a little and push it back in to be used again — and she knew she had not given her card or cash in payment. And who knows if...
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    Upcharge for aisle seats

    In truth you did use the service; you had a seat reserved and the seat was held and you used it. There was always a chance that a large group of business travelers could have been on the flight and changed to later or earlier — which is entirely possible as Charlotte is the headquarters for...
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    Upcharge for aisle seats

    Seats are often blocked for high status frequent flyers, those with disabilities, Needing bulkhead for service animals or bassinet etc. They are not going to block the middle seats for their best customers or block those for people that need a wheelchair. The roughly 25 dollars per person...
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    Dollar Bait & Switch & Overcharge

    I just had to edit my comment. We focused on the return to Dallas as that was the email confirmation that was originally sent. Dwayne is correct in that without seeing the rental agreement it is very hard to know what terms were in the contract at pick up.
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    Princess cruise trip interruption

    Suzi I thought the preexisitng condition may have been an excuse, I did not think that you and your husband would be traveling if he was not well. Please follow Neil’s advice, as to going through the process of submitting the insurance paperwork and finding out why they are not paying as the...
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    Dollar Bait & Switch & Overcharge

    Both the RAV 4 and Renegade are listed as 5 seats and 2 suitcases. While there is a difference in size between the two cars it is not enough to claim that the same category type was not received. One can not say that it was 10 percent smaller I want to pay 10 percent less. The person should...